It greatly enhances the automation aspect of your project, saving both time and resources in managing your service desk issues.īelow is an example of a use case when Urgency is set to “High”, we’ll automate it so the issue will Escalate and the proper person will be assigned to the issue.Ĭustomize your Jira Service Desk to include an asset management solution
Jira client portal full version#
The paid app, Automation for Jira, unlocks the full version allowing for a multitude of different automation operators as well as unlimited usage.Īutomation for Jira helps to edit issues, transition, create other issues, set an assignee, and more. However it has a limitation on the number of times it can be used per day.
Jira client portal code#
The apps Automation Lite for Jira and Automation for Jira, both edited by Code Barrel Pty Ltd, help to extend your ability to automate within Jira Service Desk.Īutomation Lite for Jira is a free app which provides some functionalities that come with the paid alternative. This allows users to create custom-made email templates that can include elements such as the company’s color scheme and logo.Ĭustomize your Jira Service Desk with advanced automation Instead of using the default Jira Service Desk templates, we can define our own custom email templates by using HTML, CSS and inserting custom field data into the emails. The outgoing email feature allows you to configure templates and notifications based on events along with configure the types of responses.
In the example below, we can see a mail handler set for a project, and we can perform the task of Creating or Commenting on an Issue, as well as Initializing issue fields.įor example, if the body of the email contains “Urgent matter” then the Impact is set to “High”: The incoming email configuration allows you to you to perform regex filters, blacklists, workflow transitions and more. You can set up your entire email approval process within Jira Service Desk. While a light email management is covered within Jira Service Desk, there are times when stricter requirements need to be put in place, such as blacklisting emails, sending emails outside of Jira, handling multiple issue types via email and email manipulation (such as inserting values from the email body into custom fields).Įmail This Issue, edited by META-INF KFT, allows you to go beyond the built-in Jira Service Desk email handling. Customize your Jira Service Desk with advanced email managementĭo you have the one annoying spammer that will not stop emailing your service desk? Would you like to customize the design of your email directly from Jira Service Desk? We’ve compiled a list of our six top Jira Service Desk apps to extend your ITSM solution. Features like advanced automations and email management, asset management, checklists and dynamic forms are commonly requested.
For those occasions you can browse through over 750 apps to customize your service desk and fine tune it to exactly what you want.Īs Valiantys has assisted clients for over 12 years with their unique ITSM solutions, we’ve noticed some apps are the usual suspects when it comes to creating a fully-fledged Jira Service Desk project. The tool covers many essentials out-of-the-box, such as advanced SLAs, intuitive customer portals, basic automation and email handling.īut you’re not the type of person who is willing to settle when your requirements aren’t met.
What does being a Jira Service Desk admin say about you? It means that you’ve invested in one of the most collaborative ITSM solutions on the marketplace.
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